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Medicaid Service Coordination » Care Coordination

Care Coordination

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Transition from Medicaid Service Coordination to Health Home Care Management

OPWDD has changed the way Medicaid Service Coordination (MSC) services are delivered and reimbursed. On July 1st, 2018, MSC became “Health Home Care Management”. Care Management services will be delivered by a new type of organization, called a Care Coordination Organization/Health Home (CCO/HH). 


What is a Care Coordination Organization?

CCOs are organizations that were formed by existing developmental disability service providers like DDI. These new organizations will be staffed by Care Managers with training and experience in the field of developmental disabilities (our former MSCs). The CCO/HH that DDI partnered with is Advance Care Alliance of NY (ACANY).  However, an individual is free to choose any CCO/HH in his or her region. CCO/HHs will work to explain the benefits of their programs to you.


What is the Role of a Care Manager?

The Care Manager is responsible to support individuals receiving services to:

  • live in the most integrated setting
  • have meaningful and productive community participation
  • experience personal health, safety and growth
  • develop meaningful relationships with others
  • have choice about their service providers
  • support individuals with opportunity to self-direct their services
  • to ensure the changing needs of the people served are met


For more information, please contact:

Helen Conway, Director of Care Coordination and Self-Directed Services

(631) 266-4461