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Medicaid Service Coordination » Medicaid Service Coordination

Medicaid Service Coordination

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What is Medicaid Service Coordination?


Medicaid Service Coordination (MSC) is a Medicaid State Plan service provided by OPWDD which assists persons with developmental disabilities in gaining access to necessary services and supports appropriate to the needs of the individual.


MSC is provided by qualified Service Coordinators and uses a person-centered approach to develop, implement, and maintain an Individualized Service Plan (ISP) with and for a person with developmental disabilities. MSC promotes the concepts of choice, individualized services and supports, as well as consumer satisfaction, and is designed to help consumers strive for the highest quality of life.


For individuals with developmental disabilities and their families, navigating the system of available services is often a confusing task. DDI’s Service Coordination Program assists the individual and family in defining a person-centered plan with outcomes that lead to successful inclusion into his/her community as a valued, participating member.


What is the Role of the Service Coordinator?

  • Enroll the individual in all necessary programs and support services.
  • Help them to identify and achieve valued outcomes and their personal goals.
  • Assist the individual in the coordination of his/her Individualized Service Plan.
  • Support the individual and oversee the providing program.
  • Ensure that the person’s interests, preferences, and capabilities, along with inclusion in the community, are maintained.

For more information, please contact:

Helen Conway, Director of MSC

(631) 266-4461